Futurelab is the emerging market leader in the private clinical laboratory testing industry in Saudi Arabia. Despite the short period since its inception in 2008 Futurelab has many branches distributed over the main cities in Saudi Arabia. This distribution reflects the effective rapid growth strategy adopted by the company in response to the high demand of professional providers and stakeholders' satisfaction. Futurelab has been awarded as the fastest growing healthcare company in Saudi Arabia (2011 and 2012), and the 2nd fastest growing company among 500 companies all over Saudi Arabia Our chain of laboratories is committed to providing a reliable, timely and informative laboratory services of supreme quality to physicians, hospitals, polyclinics, laboratories and individuals.
To provide the community with high-quality, convenient, timely, accessible, wide spectrum of medical testing services; and enhanced the overall experience of the customer.
To stay ahead with the advancement in laboratory science; employ multi-skilled personnel; expand the geographical reach, and; provide a compassionate long-term relationship.
We are committed to offering our clients reliable services and accurate results. Our holistic and unique customer experience leads our customers to trust us as a leading provider of healthcare services.
Our staff has the highest levels of awareness and eagerness regarding patients’ health and safety. We always aim to provide the latest international laboratory technologies and methods.
We at Futurelab are committed to the highest levels of privacy and confidentiality for each patient. This is considered an integral part of our noble mission to ensure the well-being of patients.
Futurelab offers its clients comfort and easy access to its branches to ensure high-quality holistic healthcare services.
At Futurelab, we consider our customers as health partners; therefore, we make sure to follow up with them regularly to provide them with all they need to maintain good health.
Futurelab scientific methods are based on international quality standards, the latest technology, and qualified staff with the highest levels of awareness and eagerness regarding patients’ health. We aim to help healthy people maintain a healthy lifestyle and patients control and monitor their health conditions with regular follow-ups. Futurelab offers its customers easy access to its branches spread throughout the Kingdom. We provide them with the highest levels of customer service, comfort, and convenience. Futurelab offers a comprehensive list of medical testing, available for customers at home, work, or any of our branches, and customized according to individual needs(age, medical condition) as well as based on the recommendations of the World Health Organization and local medical authorities.
We consider physicians our partners and share with them their dedication maintaining the well-being of patients. It is well known that 80% of medical decisions are based on laboratory tests. Thus, Futurelab always aims to provide quality services and accurate results to local and international physicians, as well as respond quickly to their suggestions and requirements. We are committed to sharing the latest information in the medical laboratory industry with them. We also promise them to always be ready in cases of emergencies and critical situations. We aim to offer holistic services for diagnosing and following up on patients’ health conditions; thus, we have installed in our laboratories the best, latest, and most accurate technologies. Futurelab makes sure to use the equipment approved by the American Food and Drug Administration and/or the European Union.
We provide specialized services for companies and organizations to fulfill their various requests, answer their inquiries, and engage with them using a variety of communication channels including in person. We are pleased to offer a comprehensive list of laboratory tests to help maintain our clients’ health and the well-being of their employees. We take pride in serving various companies around the Kingdom. We understand the different requirements of each company; therefore, our specialists strive to address them by tailoring our packages to suit your needs.
Quality is the DNA of Future Lab diagnostic services. It is crafted in all our lab diagnostic phases from pre-analytical to analytical and post-analytical. We strongly believe in quality as the fundamental cornerstone to building our operations robustly when accuracy and precision are counted to ensure correct diagnosis, monitor treatment efficacy, and ultimate patient safety. With Quality embedded in our services, we have faith to meet our client's needs and expectations. We are passionate about continuous quality improvement and hence it was strategic to adopt the peer review approach and be the first stand-alone private laboratory to seek and obtain CBAHI accreditation in addition to the prestigious College of American Pathologist (CAP) accreditation in 2016. Quality in laboratory medicine is a none stop journey especially with the emerging microorganism every while and the advancement of new technology leap to fight them.
1. Complying to agreed requirements
2. Complying to agreed time plan, if applicable
3. Quality of delivered services compared with the required Specifications
4. Steps followed to provide the service
5. Cooperation of FutureLab employees
6. Responsiveness to requirements
7. Employees’ communication skills
8. Commitment to confidentiality agreement
9. Please share with us your positive and negative comments and opinions regarding any notes concerning our service
10. Any other suggestions or recommendations
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