International Federation for Clinical Chemistry (IFCC)
1. Complying to agreed requirements
2. Complying to agreed time plan, if applicable
3. Quality of delivered services compared with the required Specifications
4. Steps followed to provide the service
5. Cooperation of FutureLab employees
6. Responsiveness to requirements
7. Employees’ communication skills
8. Commitment to confidentiality agreement
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10. Any other suggestions or recommendations
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